According to a survey done for the Harvard  Kennedy School For Public Leadership, six factors or qualities determine whether or not Americans have confidence in their leaders.  These qualities are:

Trust
Competence
Working for the greater good
Shared values
Results
Being in touch with people’s needs and concerns.

A close examination of these six qualities reveals that these are character traits […]

“Avoiding situations where you do not have to admit publicly that you don’t know something hinders learning.” (Thomas, Robert J.  Leader to Leader Vol. 50, Fall  2008)
To succeed in any endeavor requires having the right information at the right time.  Many companies and individual who fail blame it on a lack of good and timely […]

Frequently, we complain about the lack of character in others—especially when their lack of character has created problems for us and complicated our lives. Other than wringing our hands (or wringing their necks!), is there anything we can do to help the character of others?
The answer is yes! People of character not only want to […]

A company CEO told me that the most influential person in his company is Richard, a security guard at the main entrance.  Each morning Richard welcomes the senior executives and administrative assistants with a smile and asks them about their families. His smile and laugh are contagious and provide the right emotional transition to start […]